Hantrade Kb

Kb Hantrade Österlund & Co Ky

Grantorpsvägen 2 F

00340 HELSINKI, Finland

( +358 400 471389

Consulting in car retail business since 1998

Tancred Österlund, B.Sc. (Econ.)

Jan-Peter Kullberg, B.Sc. (Econ.)

Areas of competence

q Profitability analysis and business development within the dealer field

q Coaching in interpretation of Business Management reports

q CRM systems installation and implementation

q Training of staff

Sales steering and development

q Implementation of structural changes

Company acquisitions

Developing of co-operation between dealers and NSC

References

q Ford Sweden; dealership business planning-project, 60 dealers, 1998-

q Ford of Europe’s e-frn project; implementation of car retail business on Internet, 1999

q Ford Sweden; organizing of dealer-arrangements (buying/selling), 10 cases, 1999-

q Ford Sweden; localization and implementation of a Business Management information reporting and following up system, 30 dealers, 1999-2002

q Ford Sweden; dealership internal satisfactory surveys, 30 dealers, 1999-

q Ford Nordic; organizing of Business Game training sessions within the framework of Ford Business School, 2000-

q Helkama Auto Oy, Finland; dealership business planning-project, 20 dealers, 2000

q Volvo Car International AB; business development project for Estonian dealership, 2000

q Ford Sweden; implementation of an IT-based CRM system for dealers, 2001-

q Opel Finland; training courses for managerial staff (ref. BMCS 34) 2003

q Opel Finland/DoorTraining; Business Finance for aftermarket managers 2003

q Auditing standards several brands since 2004

Our working languages are: English, Swedish and Finnish